Learn how to manage your subscription and billing details. Once done, you can activate your team members so they can start using Middle! 🙂

Getting started

Who manages my team's billing?

Your admin broker (owner) is responsible for managing your team's billing and they'll have access to the following:

Team management page
Billing (redirects to Stripe)

Note: For first time Middle users, until the admin broker activates the free trial and sets up billing, other team members won't be able to send a Discovery Journey.

Does the admin have to use Middle?

Whilst the admin manages your brokerage's billing, they themselves don't have to use Middle. The admin will not count towards your total bill (and active user count) if you decide not to activate them. They'll still be able to login and manage billing details but won't be able to send out a Discovery Journey if their user status is still 'Inactive'. If you prefer, you can always re-assign your admin - see below.

Re-assigning your admin

If you'd like to change who the admin broker / owner of your brokerage is, send a request to: [email protected]

Tell us your:

brokerage name
current admin broker's name and email (if known)
new designated admin broker's name and email

Billing

Starting your free trial

If you're the admin broker, the first time you sign into Middle you'll be prompted to start your 90-day free trial:

Select 'Start free trial' and you'll be taken to Stripe checkout page
Review plan details, then enter your payment details
If successfully entered, you'll be taken back to the Team management page in Middle
With your trial now active, you can proceed to activate any team members (including yourself) so your team can start sending out Discovery Journeys. View Team management for more details

Cancelling your subscription

In 'Manage account' and then the 'Billing & Team management' page click on 'Manage billing' from the Payment details widget to go to Stripe.

Once you're in Stripe:

Select 'Cancel plan'
Confirm by pressing 'Cancel plan'
Provide any feedback you have to help us improve Middle (optional)
When you return to the Team management page in Middle, you'll see cancellation re-iterated with your last day to access the platform

Resubscribing to Middle

Resubscribing after your billing cycle ends

If you're returning after a having a break from Middle, the next time you log-in you'll be shown our subscription plans page and prompted to add your payment details. You'll be taken to Stripe checkout - follow the prompts to resubscribe.

Undoing your recent unsubscribe request

If you've recently cancelled your subscription but changed your mind you can always renew your subscription again. Either from the User menu, select 'Billing' to go directly to Stripe OR from the Team management page click on 'Manage billing' from the Payment details widget.

Once you're in Stripe:

Select 'Renew plan'
Confirm by pressing 'Renew plan'
You'll now be resubscribed! 😄

Update your payment details

In 'Manage account' and then the 'Billing & Team management' click on 'Manage billing' from the Payment details widget to go to Stripe.

Once you're in Stripe:

Press the pencil icon next to your abridged card details underneath your plan
Select 'add payment method'
Complete the details and finish by pressing 'Update'

Update your billing address

In 'Manage account' and then the 'Billing & Team management' click on 'Manage billing' from the Payment details widget to go to Stripe.

Once you're in Stripe:

Press 'Update information' in the 'Billing information' section
Amend any details and finish by pressing 'Save'

View / retrieve past invoices

Go to 'Manage account' by clicking on your Profile menu
Go to 'Billing & Team management' page
Click on 'Manage billing' from the Payment details widget to get redirected to Stripe
In Stripe, scroll down until you see the 'Invoice history' section
From here you can click on any row item to either download, or pay any outstanding invoices where your payment details failed